Level of Tech Support Solutions Customers Can Expect:
- Basic product support questions to get your products functioning properly
- Explanation of product specifications and features (Must be product we carry)
- RMA or phone call if a product is assumed to be defective
- Support on BridgeCom Systems software in a Windows 10 environment
Level of Technical Support Solutions Customer Should NOT Expect:
- Design or programming of a custom codeplug
- Hours of phone support and tutoring if videos demonstrating the solution to the customer's issue are available
- Support on customer's routers, smartphones or PC's (beyond video tutorials of installation)
- Support on outside resources (non-BridgeCom resources) such as BrandMeister or ContactManager Software
- Support on non-Windows 10 devices
External Resources Available to Our Customers:
- Facebook Groups
- BridgeCom Systems' Official Group (Click Here)
- Pi-Star Users Support Group (Click Here)
- AnyTone DMR Users Group (Click Here)
- ARRL Groups (there are several)
- Local Repeater Club Websites
- Pi-Star UK Website (Click Here)
- BridgeCom Systems YouTube Channel (Click Here)