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  3. Warranty and Return Policy

Shipping Issues

  • Tracking numbers are automatically emailed to the customer (using the email you provided during the order process) when a product leaves our shop. 

  • Once your order leaves our shop we do not have control over the shipping process.  If a delay occurs, please contact the shipping company and allow at least 2 weeks for delivery (1 month for international shipping).  If after 2 weeks you do not receive the product, please contact us at customersupport@bridgecomsystems.com and we will file a claim on your behalf.  Claims can take another 2 weeks or more.  Once the claim is complete, if the item is deemed lost by the shipper, we will work with you to find a resolution.

  • Items ordered during unusual circumstances (such as Covid19) are likely to be delayed even more than normal, so please allow for extra time in receiving your items.